Here is a brief overview of how we manage our email that you send us.   - Once received in our ticketsystem each mail gets a ticketnumber. Depending on the email address you sent your mail to you will be notified of this ticketnumber in an auto-reply mail. - Someone of our staff handling the tickets will take the ticket and start deciding what action needs to performed. He/she may reply right away to you, give the ticket to another staff member or put it on hold because more info is needed. - Once replied the ticket will be resolved by the staffmember (unless an answer by you is required in which case the ticket will also be put on hold). - A resolved ticket will automatically open again once you mail back. We therefore ask you to never remove the ticketnumber from the subject field.   How can you help us?   - By mailing us only ONCE with your question. This is very important. Multiple mails (to multiple email addresses) will create multiple tickets in our system and only slow us down as we have to manage each ticket seperately. If you have additional questions after you sent your mail please reply to the auto-reply message (which has the ticketnumber in the subject field) or wait untill you receive an answer and reply to that mail. - By sending a NEW mail if you have a new question or subject you need information about. We do not want one ticket which holds all the mail you ever sent to Thrifty Host. - If you have a question about an earlier resolved matter it's always possible to lookup the last mail we sent you (if your archive still holds it) and reply to it. Even if this was 2 years ago the same ticket will still open right away and be brought to the attention of our staff. You are really helping us this way because the history of this ticket is right in front of us and we do not have to search in our system about this matter. - If you have another mail that concerns a ticket that is already open attach it to a reply which has the ticketnumber in the subject field. If you are just forwarding this mail you are creating a new ticket and we have to search and put them together. - Do not thanks us. Although we appreciate it, the ticket is re-opened and we need to close it again. However if you still feel the need, go ahead. By working with us this way we can serve you better as less time is wasted searching for the right information.